Get in Touch With Us
Got a question about one of our reviews, spotted something that needs a second look, or just want to tell us what you think of the site? This page covers how to reach the Online Casino team and what happens once your message lands in our inbox.
The Best Way to Reach Us
Email is the most reliable channel for getting a real answer from a real person. Send your message to [email protected] and a member of the editorial team will read it — we don't rely on automated replies to close out enquiries.
If you can, mention which page or brand your message relates to. Whether it's about a specific casino write-up, a bonus term you found confusing, or something on our non-GamStop casinos guide, a bit of context helps us route it to the right person and get back to you faster.
What We Can Help With
We cover a wide range of topics connected to online casinos in Canada, so enquiries tend to fall into a few buckets:
- Questions about our reviews — if something in one of our casino write-ups, comparison tables, or rating explanations isn't clear, ask us to clarify it.
- Corrections and factual updates — bonus offers, terms, and licensing details change. If you've noticed something on the site that looks out of date, we want to know so we can check it.
- Feedback on our rankings — we're happy to hear where readers disagree with how a brand was rated, or what criteria you'd like us to weigh more heavily.
- Content suggestions — if there's a payment method, game category, or region-specific topic you'd like us to cover in more depth, let us know.
- Partnership or editorial enquiries — organisations wanting to discuss working with us should introduce themselves and explain what they have in mind.
- Concerns about gambling habits — if you or someone you know is struggling with their play, mention it in your message and we'll point you towards relevant support resources.
A Note on What We Don't Handle Directly
Online Casino is an independent comparison site — we review and rank Canadian online casinos, but we don't operate them. That means we can't process deposits, withdrawals, account verification, or bonus disputes on a casino's behalf. For issues tied to your account or a specific transaction, the casino's own customer support team is best placed to help, since they have access to your account details. If a casino you found through Online Casino is unresponsive or you believe it's treating you unfairly, tell us about it — reader reports like this genuinely inform how we review a brand going forward.
What Happens After You Send a Message
Every email we receive is read by someone on the editorial side, not filtered through a bot. We aim to reply within a couple of working days, though during busier periods it can take a little longer — we'd rather give you a proper answer than a rushed one. If your message needs input from more than one person on the team, we'll let you know it's being looked into rather than leave you waiting without a word.
Why Reader Input Matters to Our Ratings
Our editorial ratings for brands like Cashed, SlotsGem, and WinnerIsland are built from research into licensing, payment options, game selection, and bonus terms — commission from any operator never buys a higher position on this site. Reader feedback is a genuine input into that process. If you've had an experience with a listed casino that doesn't match what we've published, telling us about it helps keep our comparisons honest and current for the next person searching for a trustworthy option.
Thanks for taking the time to read this far. Whether it's a quick question or detailed feedback, we're glad to hear from you.